Friends and Family Test (November) – Patient Responses

Posted by: ella.scott-simons - Posted on:

Shown are Kingfisher Practice’s results from Friends and Family Test, which we sent to all patients. The NHS Friends and Family Test (FFT) was created to help understand whether patients are happy with the service provided, or where improvements are needed. In total, we received 80 responses in November. Please see the breakdown and some of our responses below:

Very Good – 64 (80%)

Good – 14 (18%)

Neither Good nor Poor – 1 (1%)

Poor – 1 (1%)

Very Poor – 0

Don’t know – 0

  • Provides services expected of a GP practice. When I make an appointment I am prepared to see any Doctor so no delays. All appears to work well.
  • We’re both pensioners with long-term health issues, we’re both having mobility problems and pains etc, life is constantly changing and many new challenges or older people problems or issues just keep coming up and we’re having to keep calm and honest with a sense of humour, because of financial limitations, the cost of living issues we’re pensioners who need to watch the pennies, and a trips to the GP has a multi-tasking appointment’s check list ,we’re relying on the kindness and support of the staff team to get by, and the staff team have been amazing, helpful, good impartial advice, giving us hope that we are not alone, especially as they are always busy, thank you for your patience, kindness and support.
  • Dr De Silva was very caring and explained things as clearly as she could.
  • Always get seen if you have an urgent medical condition on the same day. So lucky to be a patient in your practice.
  • I rang the Surgery and within 5 mins Dr Dehal rang me back had a discussion regarding my problem and the necessary prescription was sent to the pharmacy. This is a 1st class service, and I am so lucky to be treated at this Surgery.
  • Brilliant – all first class professionals
  • I needed a medication review after discovering I couldn’t renew a prescription. Couldn’t get an appointment for two weeks and ended up going cold turkey off an ssri. Quite traumatic. Also, needed to redo a blood test for an unknown reason.

Response: Thank you for your response. It is unusual that a telephone appointment for a medication review was unavailable for 2 weeks, particularly as pharmacist appointments are available within the week – currently the next appointment is in 3 days. Furthermore, medication reviews are done annually, so we inform patients that their next review is due when they get their last prescription, typically 2 months beforehand, which would give ample time to book an appointment.  Regarding blood tests, specimens can sometimes get lost in transit, or the bottle can be damaged, which is sadly out of our control. If this happens again, please ask reception, or the phlebotomist and they would be more than happy to explain why it needs to be repeated.

  • I have been receiving support from my social prescriber (worker), who was out in place by the GP practice. This is a service that I would recommend wholeheartedly to anyone. My worker is supportive, responsive, compassionate and extremely empathetic. She is also knowledgeable in supporting individuals who are vulnerable and practices a non-judgmental approach. I’m extremely grateful to have her support whilst I’ve been going through one of my hardest life moments. A true champion. Thank you All. This service needs to stay in place, as it acts as not just a hub of support in desperate situations but as an umbrella for individuals who really require the support.
  • Clear & precise discussion resulting in way forward in treating condition in a positive way.
  • Friendly staff and not much waiting around. I was seen very quickly. Clean and made to feel comfortable